Yes. Aclymate can support larger organizations, especially enterprises that have complex data and reporting needs but relatively lean sustainability teams.
Standard Navigator and One plans are designed around growing and mid-sized companies. Aclymate Custom can address advanced requirements such as multiple entities, locations, tailored integrations, specialized reports, program services, or procurement terms. Fit should be evaluated against the customer’s assurance, regulatory, data, and scale requirements.
Aclymate Custom is the tailored path for organizations whose sustainability program, data, integrations, reporting, certifications, or service needs exceed standard plans.
A custom engagement may adjust capacity, workflow, support, implementation, integrations, governance, reporting, or commercial terms. It should be scoped through sales and documented in an order form or statement of work. The public FAQ should not promise a capability before technical and delivery teams confirm it.
Aclymate documents encryption in transit and at rest, role-based access controls, administrative MFA, monitoring, backups, incident response, U.S.-based core hosting, and contractual data-processing protections.
The MSA, Privacy Policy, DPA, sub-processor list, SLA, and Security & Data Handling page are the authoritative sources. The MSA describes TLS 1.2-or-higher encryption in transit, AES-256-or-equivalent encryption at rest, access controls, administrative MFA, vulnerability reviews, monitoring, backups, disaster recovery, and 48-hour notification after confirmation of a security incident. Buyers should review the current legal documents because security practices, providers, and terms can change.
Customers retain ownership of Customer Data. Aclymate retains ownership of its platform and intellectual property, while customers may use and share deliverables for business purposes subject to the agreement.
The current MSA states that Aclymate claims no ownership of Customer Data. Customers may download, store, share, and use deliverables for internal and external business purposes, but may not resell them as a standalone product or service. Aclymate retains its software, algorithms, methodologies, databases, documentation, branding, and other intellectual property. The signed Order Form and agreement control if terms differ.
Companies can start Explorer free, buy or trial Navigator, book a meeting for Aclymate One, or work with sales on a custom program.
The right path depends on company size, data complexity, service needs, reporting deadlines, integrations, security review, and procurement. Self-service pricing is available for standard plans. Larger opportunities may require a demo, discovery, solution scope, security and legal review, order form, and implementation plan. Contract terms should be taken from the current checkout and signed agreements rather than older FAQ copy.
Aclymate’s current SLA commits to 99.5% monthly platform availability, subject to the exclusions and calculation method in the agreement.
The SLA excludes planned maintenance, customer-caused issues, certain third-party failures, force majeure, and brief interruptions under the defined conditions. It also describes service credits and a chronic-failure termination right. Procurement teams should review the current SLA because it still uses legacy service-tier names.
The current SLA provides an in-application support tool available for submission at any time and email support when the application is unavailable; staffed support hours are 9:00 AM to 5:00 PM Mountain Time, Monday through Friday, excluding U.S. federal holidays.
Requests submitted outside staffed hours are reviewed at the start of the next business day. The SLA defines severity levels and response commitments. Customers should use the in-application tool when possible so Aclymate receives relevant account and page context.
Contract terms depend on the Order Form. The current MSA provides automatic renewal unless either party gives 30 days’ notice of non-renewal and includes specific early-termination terms for fixed commitments.
The MSA states that a customer terminating a fixed term for convenience may owe 30% of remaining unpaid fees, while cause-based termination and other rights follow the agreement. Public FAQ copy should never say every plan can be canceled at any time. The signed Order Form and agreement control.
The current MSA and Privacy Policy provide a 60-day data-export period, deletion from production systems within the following 60 days, and reasonable efforts to remove data from backups within 180 days.
Certain legal records and aggregated or anonymized data may be retained as permitted by the agreement and law. Customers should export required data before the deadline and confirm any special retention, litigation-hold, or transition requirements in the Order Form.
The MSA permits assignment to a successor in a merger or acquisition, and the Privacy Policy states that information may transfer as part of a business transaction.
Customer rights and obligations remain governed by the agreement unless amended according to its terms. Enterprise buyers that require change-of-control notice, consent, data-transfer, escrow, or termination rights should negotiate them in the Order Form rather than rely on a generic FAQ.
The current MSA describes regular backups with tested restoration procedures and a documented disaster-recovery plan.
The Security & Data Handling page also references daily automated backups and an active incident-response plan. Enterprise buyers with recovery-time, recovery-point, regional redundancy, testing, or continuity requirements should request the current security documentation during diligence.
The current MSA and DPA state that Aclymate will notify customers without undue delay and within 48 hours after confirmation of a security incident.
The notice is expected to include available information about the incident and an appropriate point of contact. The legal definition of a Security Incident and the DPA control. This is a notification commitment after confirmation, not a guarantee that every suspected event will be confirmed immediately.
Yes. The current MSA states that Aclymate maintains cyber liability and errors-and-omissions insurance appropriate to the services.
Current customers and qualified prospective customers in active contract discussions may request a certificate of insurance. Coverage limits, carriers, exclusions, and renewal dates should be provided through the formal diligence process rather than published in the FAQ unless Legal approves them.
Aclymate publishes a Privacy Policy, Master Services Agreement, Service Level Agreement, Data Processing Addendum, sub-processor list, and Security & Data Handling page.
Qualified buyers can also request clarification, a certificate of insurance, and any approved security questionnaire materials. The legal page should be the canonical index. Aclymate should avoid circulating stale offline copies when current documents are available online.
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